Refund policy

Refund Policy

First Orders

Usually, the client’s first order must be settled with an account of about roughly 50%, and the balance is taken the day before delivery. The order will be put into production once we get the 50% account. We do accept certified checks, MasterCard and Visa which comes with 2% fees.

Once your credit is approved, we can accept regular checks, which will be at our customer service’s discretion.

Payment terms

Usually, the client’s first order must be settled with an account of about roughly 50%, and the balance is taken the day before delivery. The order will be put into production once we get the 50% account. We do accept certified check, MasterCard and Visa which comes with 2% fees.

Boff’s standard payment terms are upon reception of the furniture. BOFF reserve the rights to hold on to deliveries or to refuse orders onto unpaid accounts.

Credit for damaged furniture

Before withholding funds on an invoice, the client must obtain BOFF’s authorisation, otherwise the client will have to pay their invoice in totality.

Billing

The original invoice will be given to the client on delivery day.

Return policy

Before returning a damaged article, an authorisation must be obtained by our customer service department. The damaged article will be shipped and billed. A credit note will be issued when the article is being inspected and approved by our sales representative.