Refund policy

Refund Policy

First orders
Generally, the customer's first order must be paid with a 30% deposit and the balance on the day before delivery. The order is put into production once we have received the deposit. We accept payment by certified check or by Visa or MasterCard. with a 2% fee. Once your line of credit is approved, we may accept regular checks at the discretion of our credit department.

Payment terms
Generally, the customer's first order must be paid with a 30% deposit and the balance on the day before delivery. The order is put into production once we have received the deposit. We accept payment by certified check or by Visa or MasterCard. BOFF's standard terms of payment are UPON RECEIPT of furniture. BOFF reserves the right to withhold shipments or refuse orders on accounts not paid prior to delivery.

Credit for Defective Furniture
Before deducting an amount from an invoice, the customer must first obtain authorization from BOFF, failing which the invoice must be paid in full.

Billing
All our invoices are given to the customer upon installation.

Return policy
Prior to returning a defective item, authorization must be obtained from Customer Service. Replacement products will be shipped and invoiced. A credit note will be issued when defective items have been inspected and approved by your sales representative.